Reports to: IT Director

Location: Downtown Denver, Colorado

Type: Contract to hire

Schedule: M-F, 8am-5pm, 5 days onsite

Pay Rate: $40-$45/hour (depending on experience)

JOB SUMMARY:

The Help Desk & Systems Administrator will operate as a member of the IT team supporting IT efforts and projects. You will work closely with the IT Director and perform administration, security, implementation, and upgrades of IT systems. A large focus of this role will be to perform builds, migrations, performance improvement & troubleshooting on Windows Servers. You should have the skills to work independently with minimal supervision. You should also have excellent troubleshooting skills on diverse technologies and systems.

Key Responsibilities

• Serve as the primary escalation point for complex technical issues related to Microsoft technologies.
• Manage user accounts, permissions, and access controls using Active Directory and Microsoft 365 Admin Center.
• Administer and maintain Windows Server environments and Microsoft Azure cloud infrastructure.
• Oversee patch management, system updates, and endpoint security compliance using Microsoft Intune.
• Coordinate onboarding and offboarding processes including provisioning and deprovisioning of Microsoft 365 licenses and devices.
• Collaborate with other IT teams and departments to support business initiatives and technology projects.
• Ensure adherence to IT policies, security standards, and best practices within the Microsoft ecosystem.

Required Skills and Qualifications

• Proven experience in a help desk or IT support leadership role.
• Strong knowledge of Microsoft Windows Server, Active Directory, and Azure services.
• Proficiency with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams.
• Experience with endpoint management and compliance using Microsoft Intune.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.

Preferred Qualifications

• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or CompTIA Security+.
• Experience with scripting and automation using PowerShell.
• Familiarity with cybersecurity principles and Microsoft Defender for Endpoint.

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan
• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.